Platform Strategy   2007-9-14 16:45:47
      Our primary strategic intent is to offer our customers a "platform of choice" stategy, providing our products on the market leading platforms that customers want. This has resulted in a largely platform neutral approach, with on going support for several varieties of 32 and 64 bit versions of UNIX running on RISC and systems that support Microsoft Windows running on x86 compatible processors available from the leading OEMs.   Experteam Services & Support   2007-9-14 16:45:27
      UGS provides an unsurpassed depth and breadth of value-added services and support with UGS Experteam expert professionals with real world experience in product lifecycle management who team with your organization to measurably improve your entire product development process.   Tecnomatix Support   2007-9-14 16:45:03
      UGS offers customers a full range of comprehensive customer support and professional services for the Tecnomatix product suite. Whether you need the expertise of our professionals to help with project design, methodology and implementation, or you're looking for on-line customer support, we can help.   Support   2007-9-14 16:44:42
      Once your system is installed, your focal point for software support is the Global Technical Access Center (GTAC). The center provides both your application and operating systems software support through telephone and electronic access. GTAC electronic support is available 24 x 7 at http://support.ugs.com. GTAC telephone support is available M - F from 5:00 AM to 5:00 PM Pacific Time in the US and Canada, and during normal business hours internationally.   Training   2007-9-14 16:44:07
      To enable you to "Transform the Process of Innovation", UGS provides learning solutions that can transform the process of educating your staff. We have developed a training solutions tool set that provides you with faster time to value, increased productivity, and lower overall implementation costs. Our commitment to a 'blended solutions' approach provides our customers with a choice of training products and services that can be leveraged to fit the diverse needs of your user base.

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